Customer Service Charters

From 1 July 2010, electricity retailers and distributors are no longer required to produce a customer service charter and the ERA will not undertake any further assessments of electricity customer service charters.

Date Documents File type
02-Feb-10 Rottnest Island Authority Customer Service Charter (Historical Document)
Adobe PDF 111 kB

02-Dec-09 Horizon Power Customer Charter (Historical Document)
Adobe PDF 300 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
30-Nov-09 Synergy Customer Charter (Historical Document)
Adobe PDF 502 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
23-Sep-09 Horizon Power Customer Charter (Historical Document)
Adobe PDF 299 kB

07-Aug-09 Perth Energy Electricty Customer Service Charter (Historical Document)
Adobe PDF 136 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
22-Jul-09 Synergy Customer Service Charter (Historical Document)
Adobe PDF 340 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
08-Jul-09 Alinta Sales Pty Ltd Electricity Customer Service Charter (Historical Document)
Adobe PDF 219 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Reports and Decisions
17-Jun-09 Rottnest Island Authority Customer Service Charter (Historical Document)
Adobe PDF 114 kB

21-Apr-09 Western Power Customer Charter (Historical Document)
Adobe PDF 3 MB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
21-Apr-09 Western Power Customer Charter Summary (Historical Document)
Adobe PDF 659 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
12-Mar-09 Alinta Sales Customer Service Charter (Historical Document)
Adobe PDF 109 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
10-Oct-08 Perth Energy Customer Service Charter (Historical Document)
Adobe PDF 86 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
08-Feb-08 Synergy Customer Service Charter (Historical Document)
Adobe PDF 226 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
Page last updated: 23 Jun 2014

The ERA is Western Australia's independent economic regulator. We aim to ensure the delivery of water, electricity, gas and rail services in Western Australia is in the long-term interest of consumers.

Acknowledgement of Country

The Economic Regulation Authority acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

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