Basic plan information document Insert gas plan name Published on Select date

Plan eligibility

Available to residential customers supplied through the Choose distributor network.

General plan information

Cooling off period	Insert cooling off period.

Contract term	Insert contract term.

Insert plan renewal information.

Standard billing cycle	Insert standard billing cycle.

Payment methods	Insert available payment options.

Plan pricing details

Usage charge	Insert number cents per unit (first Insert number units each day)

Insert number cents per unit (after the first Insert number units)

Supply charge	Insert number cents per day

Discounts or plan incentives

Discount	Insert discount percentage Choose discount type compared to Insert what the discount is against The discount applies to Insert fees and charges the discount applies to.

Incentives	Insert any plan incentives.

Other fees

Account establishment	$Insert account establishment fee.

Account servicing	Insert fee for account servicing cents per day.

Bill non-payment	$Insert bill non-payment fee. per bill non-payment.

Interest on overdue bills	Insert pecentage% of the overdue amount (calculated daily based on an annual percentage) plus the bank bill swap rate.

Paper bill fees	Insert paper bill fees.

Merchant processing fees	$Insert number per payment at Australia Post

Insert pecentage% of the transaction amount for Choose merchant payments.

Insert pecentage% of the transaction amount for Choose merchant payments.

Insert pecentage% of the transaction amount for Choose merchant payments.

Basic plan information document WA Example Saver Plan Published on 14/05/2025

Plan eligibility

Available to residential customers supplied through the ATCO Gas network.

General plan information

Cooling off period	10 days.

Contract term	Ongoing contract with 12-month benefit period.

At the end of the 12-month benefit period, we will automatically place you onto a new plan by giving you 30 calendar days’ notice by email.

Standard billing cycle	3 months

SAMPLE Payment methods	3-monthly direct debit, monthly (smoothing), in-person at Australia Post, by phone, online.

Plan pricing details

Usage charge	10 cents per unit (first 12 units each day)

13 cents per unit (after the first 12 units)

Supply charge	35 cents per day

Discounts or plan incentives

Discount	30% guaranteed discount compared to maximum regulated tariff. The discount applies to supply and usage charges only.

Incentives	Customers will receive 1 <loyalty point> for every $1 spent on gas supply and usage charges during the benefit period.

Other fees

Account establishment	$0

Account servicing	10 cents per day.

Bill non-payment	$10 per bill non-payment.

Interest on overdue bills	2% of the overdue amount (calculated daily based on an annual	percentage) plus the bank bill swap rate.

Paper bill fees	First copy free, then $5 per bill for every subsequent copy

Merchant processing fees	$3 per payment at Australia Post

1% of the transaction amount for Visa debit payments.

1.5% of the transaction amount for Visa credit payments.

0.5% of the transaction amount for Eftpos payments.