Useful Contacts

Agency Contact information

Energy and Water Ombudsman

Website: www.ombudsman.wa.gov.au/ewowa

Email: energyandwater@ombudsman.wa.gov.au

Phone: 08 9220 7588

Department of Energy, Mines, Industry Regulation and Safety
Consumer Protection division

Website: www.commerce.wa.gov.au/consumer-protection

Email: consumer@dmirs.wa.gov.au

Phone: 1300 30 40 54

Financial Counselling Helpline

Website: www.financialcounsellors.org

Phone: 1800 007 007
Page last updated: 21 Mar 2024

The ERA is Western Australia's independent economic regulator. We aim to ensure the delivery of water, electricity, gas and rail services in Western Australia is in the long-term interest of consumers.

Acknowledgement of Country

The Economic Regulation Authority acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

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