| Date |
Documents |
File type |
|
17-Jun-24
|
Draft Financial Hardship Policy Guidelines for Water Services
(Historical Document)
|
485 kB
Description: Draft Financial Hardship Policy Guidelines for Water Services
|
|
24-Mar-23
|
Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
131 kB
|
|
24-Mar-23
|
Water, Sewerage and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
349 kB
|
|
28-Jul-22
|
Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
128 kB
|
|
30-Mar-22
|
Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
128 kB
|
|
30-Mar-22
|
Water, Sewerage and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
343 kB
|
|
19-Jan-22
|
ERA licence application guidelines - electricity, gas and water licences
(Historical Document)
|
520 kB
|
|
01-Oct-21
|
Water Compliance Reporting Manual 2021 (marked-up version)
(Historical Document)
|
677 kB
|
|
04-Mar-21
|
Water Compliance Reporting Manual 2021
(Historical Document)
|
667 kB
|
|
04-Mar-21
|
Water Compliance Reporting Manual 2021 (marked-up version)
(Historical Document)
|
678 kB
|
|
27-May-20
|
Water Compliance Reporting Manual 2020
(Historical Document)
|
634 kB
|
|
27-May-20
|
Water Compliance Reporting Manual 2020 (marked-up version)
(Historical Document)
|
743 kB
|
|
17-Apr-20
|
Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
135 kB
|
|
17-May-19
|
Water, Sewerage and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
277 kB
|
|
29-Apr-19
|
2019 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
261 kB
|
|
01-Mar-19
|
2019 Audit and Review Guidelines - Water Licences
(Historical Document)
|
956 kB
|
|
17-Jan-19
|
2019 Review of audit and review guidelines - water - draft
(Historical Document)
|
991 kB
|
|
29-Jun-18
|
Financial Hardship Policy Guidelines for Water Services - June 2018
(Historical Document)
|
264 kB
|
|
19-Jun-18
|
Financial Hardship Policy Guidelines for Water Services 2018
(Historical Document)
|
264 kB
Description: Financial Hardship Policy Guidelines for Water Services 2018
|
|
06-Jun-18
|
Water Compliance Reporting Manual 2018
(Historical Document)
|
1,005 kB
Description: Water Compliance Reporting Manual 2018
|
|
06-Jun-18
|
Water Compliance Reporting Manual 2018 (marked-up) - commences 1 July 2018
(Historical Document)
|
1 MB
Description: Water Compliance Reporting Manual 2018 (marked-up) - commences 1 July 2018
|
|
21-May-18
|
2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
256 kB
Description: 2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
|
|
21-May-18
|
2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
495 kB
Description: 2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
|
|
02-Oct-17
|
Water Compliance Reporting Manual 2017
(Historical Document)
|
859 kB
|
|
02-Oct-17
|
Water Compliance Reporting Manual 2017 - Marked up version
(Historical Document)
|
868 kB
|
|
16-May-17
|
2017 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
256 kB
Description: 2017 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
|
|
16-May-17
|
2017 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
168 kB
Description: 2017 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
|
|
08-Nov-16
|
ERA Licence application guidelines - Electricity, gas and water licences
(Historical Document)
|
217 kB
Description: ERA Licence application guidelines - Electricity, gas and water licences
|
|
15-Jul-16
|
2016 Water Compliance Reporting Manual
(Historical Document)
|
679 kB
Description: 2016 Water Compliance Reporting Manual
|
|
21-Apr-16
|
2016 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
302 kB
Description: 2016 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
|
|
21-Apr-16
|
2016 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
353 kB
Description: 2016 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
|
|
26-May-15
|
2014/15 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
299 kB
Description: 2014/15 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
|
|
26-May-15
|
2015 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
300 kB
Description: 2015 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
|
|
19-Feb-15
|
Licence application guidelines and form - Electricity, gas and water
(Historical Document)
|
660 kB
Description: Licence application guidelines and form - Electricity, gas and water 2015
|
|
19-Feb-15
|
Licence application guidelines and form - Electricity, gas and water licences
(Historical Document)
|
219 kB
Description: Licence application guidelines and form - Electricity, gas and water licences
|
|
21-Jul-14
|
2014 Audit and Review Guidelines - Water Licences
(Historical Document)
|
364 kB
|
|
21-Jul-14
|
2014 Audit and Review Guidelines - Water Licences - Marked Up Version
(Historical Document)
|
1 MB
|
|
13-May-14
|
Draft Audit Guidelines – Water Licences - May 2014
(Historical Document)
|
976 kB
Description: Draft Audit Guidelines – Water Licences - May 2014
|
|
15-Apr-14
|
Licence application - Guidelines and Application Form
(Historical Document)
|
658 kB
|
|
07-Apr-14
|
2014 Water Compliance Reporting Manual
(Historical Document)
|
1 MB
|
|
16-Dec-13
|
Charter of Energy and Water Ombudsman
(Historical Document)
|
3 MB
|
|
02-Dec-13
|
Financial Hardship Policy Guidelines for Water Services
(Historical Document)
|
860 kB
|
|
02-Dec-13
|
Financial Hardship Policy Guidelines Template – Water Licences
(Historical Document)
|
155 kB
|
|
11-Jun-13
|
2013 Water, Wastewater and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
48 kB
|
|
11-Jun-13
|
2013 Water, Wastewater and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
129 kB
|
|
26-Jul-12
|
2012 Water Compliance Reporting Manual - Clean Copy
(Historical Document)
|
266 kB
|
|
26-Jul-12
|
2012 Water Compliance Reporting Manual - Marked Up Copy
(Historical Document)
|
285 kB
|
|
15-Jun-12
|
2012 Water, Wastewater and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
104 kB
|
|
15-Jun-12
|
2012 Water, Wastewater and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
134 kB
|
|
01-Nov-11
|
Final Electricity, Gas and Water Licences Application Guideline and Forms
(Historical Document)
|
328 kB
|
|
23-Sep-11
|
Electricity, Gas and Water Licences Application Guideline and Forms - clean copy
(Historical Document)
|
329 kB
|
|
23-Sep-11
|
Electricity, Gas and Water Licences Application Guideline and Forms - marked up copy
(Historical Document)
|
442 kB
|
|
21-Jun-11
|
Compliance Enforcement Policy Electricity Gas and Water Licences - marked up copy
(Historical Document)
|
179 kB
|
|
16-May-11
|
2011 Water, Wastewater and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
48 kB
|
|
16-May-11
|
2011 Water, Wastewater and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
129 kB
|
|
03-May-11
|
Water Compliance Reporting Manual
(Historical Document)
|
265 kB
|
|
03-May-11
|
Water Compliance Reporting Manual - Corrigenda
(Historical Document)
|
93 kB
|
|
04-Apr-11
|
Compliance Enforcement Policy - Electricity, Gas and Water Licences - Draft March 2011
(Historical Document)
|
146 kB
|
|
09-Mar-11
|
Customer Service Charter Guidelines
(Historical Document)
|
94 kB
|
|
10-Jan-11
|
Amended Customer Service Charter Guidelines
(Historical Document)
|
84 kB
|
|
10-Jan-11
|
Amended Customer Service Charter Guidelines Marked Up
(Historical Document)
|
103 kB
|
|
04-Aug-10
|
Audit Guidelines: Electricity, Gas and Water Licences - August 2010
(Historical Document)
|
767 kB
|
|
02-Jun-10
|
2010 Water, Wastewater and Irrigation Licence Performance Reporting Datasheets
(Historical Document)
|
45 kB
|
|
02-Jun-10
|
2010 Water, Wastewater and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
265 kB
|
|
10-Feb-10
|
Customer Service Charter Guidelines
(Historical Document)
|
141 kB
|
|
10-Feb-10
|
Customer Service Charter Guidelines - Corrigendum
(Historical Document)
|
79 kB
|
|
17-Sep-09
|
Customer Service Charter Guidelines
(Historical Document)
|
88 kB
Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
|
|
29-Jul-09
|
Audit Guidelines: Electricity, Gas And Water Licences - July 2009
(Historical Document)
|
459 kB
Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
|
|
08-Jul-09
|
Draft Customer Service Charter Guidelines
(Historical Document)
|
90 kB
Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
|
|
27-May-09
|
Draft Audit Guidelines Electricity, Gas And Water Licences
(Historical Document)
|
457 kB
Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
|
|
15-May-09
|
2008-09 Water Licence Performance Reporting Datasheets
(Historical Document)
|
90 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Water Licensing>Regulatory Guidelines
|
|
15-May-09
|
2008-09 Water, Wastewater and Irrigation Licence Performance Reporting Handbook
(Historical Document)
|
129 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Water Licensing>Regulatory Guidelines
|
|
06-Mar-09
|
Corrigenda - Water Compliance Reporting Manual
(Historical Document)
|
91 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Water Licensing>Regulatory Guidelines
|
|
06-Mar-09
|
Water Compliance Reporting Manual
(Historical Document)
|
328 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Water Licensing>Regulatory Guidelines
|
|
06-Feb-09
|
Draft Incident Reporting Manual for Electricity, Gas and Water Licensees
(Historical Document)
|
295 kB
|
|
17-Oct-08
|
Customer Complaints Guidelines
(Historical Document)
|
97 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
|
|
08-Sep-08
|
Electricity, Gas and Water Industry Licensing Compliance Policy
(Historical Document)
|
220 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
|
|
26-Aug-08
|
Water Compliance Reporting Manual
(Historical Document)
|
339 kB
Description: (Licensing, Monitoring & Customer Protection Division) >Licensing>Water Licensing >Public Consultations>Review of Water Services Licences and the Water Compliance Reporting Manual
|
|
26-Aug-08
|
Water Services Operating Licence Template
(Historical Document)
|
185 kB
Description: (Licensing, Monitoring & Customer Protection Division) >Licensing>Water Licensing >Public Consultations>Review of Water Services Licences and the Water Compliance Reporting Manual
|
|
27-Jun-08
|
Draft - Customer Complaints Guidelines
(Historical Document)
|
118 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
|
|
17-Jun-08
|
Electricity, Gas and Water Licences: Application Guideline and Forms
(Historical Document)
|
276 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
|
|
05-Jun-08
|
Draft Electricity, Gas and Water Industry Licensing Compliance Policy
(Historical Document)
|
308 kB
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
|
|
07-Apr-08
|
Draft Water Compliance Reporting Manual
(Historical Document)
|
482 kB
Description: (Licensing, Monitoring & Customer Protection Division) >Licensing>Water Licensing >Public Consultations>Review of Water Services Licences and the Water Compliance Reporting Manual
|
|
05-Sep-06
|
Audit Guidelines - Electricity, Gas and Water Licensing
(Historical Document)
|
353 kB
|
|
31-Aug-06
|
Customer Service Charter Guidelines
(Historical Document)
|
98 kB
|
|
28-Jul-06
|
Public Consultation Guidelines - For Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
(Historical Document)
|
232 kB
|
|
25-Jul-06
|
A Guide for Preparing the Financial Information Component of an Asset Management Plan
(Historical Document)
|
151 kB
|
|
07-Jul-06
|
Draft - Customer Service Charter Guidelines
(Historical Document)
|
112 kB
Description: Archive. Current version 31-Aug-06
|
|
05-Apr-06
|
Audit Guidelines : Electricity, Gas and Water Licensing : Audit Template for Smaller Organisations
(Historical Document)
|
281 kB
Description: Archive. Current version 05-Sep-06
|
|
05-Apr-06
|
Draft Audit Guidelines : Electricity, Gas and Water Licences
(Historical Document)
|
415 kB
Description: Archive. Current version 05-Sep-06
|
|
03-Feb-06
|
Public Consultation Guidelines for - Electricity, Gas and Water Licences; Standard Form Contracts and Customer Service Charters
(Historical Document)
|
146 kB
Description: Archive. Current version 28-Jul-06
|
