Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
15-May-24 Performance indicators and definitions handbook - For water service providers
Adobe PDF 313 kB

Description: Performance indicators and definitions handbook - For water service providers
15-May-24 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets 2023-24
Microsoft Excel 131 kB

Description: Water, Sewerage and Irrigation Licence Performance Reporting Datasheets 2023-24
01-Oct-21 Water Compliance Reporting Manual 2021
Adobe PDF 671 kB

Guidelines

Date Documents File type
04-Jul-24 Amended Financial Hardship Policy Guidelines for Water Services – July 2024
Adobe PDF 444 kB

Description: Amended Financial Hardship Policy Guidelines for Water Services – July 2024
04-Jul-24 Amended Financial Hardship Policy Guidelines for Water Services – July 2024 (showing changes since draft)
Adobe PDF 450 kB

Description: Amended Financial Hardship Policy Guidelines for Water Services – July 2024 (showing changes since draft)
09-Aug-22 2019 Audit and Review Guidelines: Water Licences
Adobe PDF 881 kB

19-Jan-22 ERA licence application guidelines - electricity, gas and water licences
Adobe PDF 520 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 04 Jul 2024

The ERA is Western Australia's independent economic regulator. We aim to ensure the delivery of water, electricity, gas and rail services in Western Australia is in the long-term interest of consumers.

Acknowledgement of Country

The Economic Regulation Authority acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Have your say

We would like your feedback to improve our website.

Leave your feedback
Keep up to date
Find us on LinkedIn