Electricity retailers who supply electricity to small use customers (i.e. those who consume less than 160 MWh of electricity per year; typically residential and small business customers) must develop a standard form contract which requires the ERA’s approval.
Standard form contracts specify the terms and conditions upon which a retailer will supply electricity to its customers. These terms and conditions form a “safety net” for small use electricity customers.
A retailer and small use customer may also negotiate terms and conditions different from the retailer’s standard form contract, referred to as a “non-standard contract”. Even though a non-standard contract does not require the ERA’s approval, it must still comply with relevant legislation.
Standard form contracts that have been approved by the ERA can be accessed from the table below.
